When people think of the manufacturing industry, they likely think of precisely stamped parts, quick turnarounds, smooth supply chains, etc. However, customer service within this industry is equally important, and choosing a manufacturer or supplier that deeply values their relationship with clients can be critical to positive product outcomes.
Consistency
Frequent communication between supplier and customer not only ensures that the client is kept in the loop regarding their order, but also gives the client peace of mind that the manufacturing process is progressing at the intended rate. Consistent communication allows the client and supplier to continuously discuss whether the objectives and specifications are being met and allows collaboration if any barriers do occur throughout the manufacturing process.
Clarity
Communication between manufacturer and client should be thorough, but concise. Choosing a manufacturer that can relay important information like processing times, project phases, and estimated completion dates is critical, but this information can often be lost in translation. A supplier with a proven track record of exceptional customer service will be able to share information and updates clearly and comprehensively without miscommunication.
Response Time
Success in the manufacturing industry is entirely reliant on timely completion of products, which is why quick response time is crucial for a healthy customer service relationship. Choosing a supplier that responds to inquiries quickly, answers questions, addresses concerns, and notifies the client of any potential delays helps the client to make informed decisions about their project needs.
Trust
Trust is the backbone of client/supplier relationships. A client must be able to trust that their order will be manufactured and delivered proficiently, and that tasks will be performed effectively and in a timely manner. Communicative customer service is critical for building and maintaining this trust. Communicating consistently, clearly, and quickly ensures that the customer is well-aware of any project updates or delays, and ultimately ensures overall client satisfaction.
At Bopp Busch, our customers’ satisfaction is paramount. We utilize our diverse in-house services to deliver a high-quality project efficiently. In addition to our core stamping services, we also offer toolmaking, welding, e-coat paint, general assembly, and design services. To learn more about Bopp Busch and our capabilities, contact us today.
